On June 15, 2022, BEI featured an interview with Ben Isakov on the value hidden in the businesses’ blind spots. Today’s blog highlights BEI Member, Ben Isakov. Ben has over 20 years of experience in Quality Assurance, Continued Improvement, and Operations Management in the private sector, corporate, and government organizations. Having a mechanical engineering degree, he considers his super-power the ability to look at complex systems and business functions to identify deficiencies, broken links, and communication barriers between the processes. Making these visible to the business owner is crucial to helping them build a new, better state, which directly affects

Let me tell you why YOU need standardization in YOUR business. Bear with me for a second! We all brush teeth every day, right? At least we all should. Let me show you how I see this from the process approach! This is a pretty simple process and can be broken down into the following steps: Wash the brush under running water Squeeze some paste on the brush Brush the teeth Wash the brush Wash the mouth Simple? Yes! Let’s use it as an SOP! But wait! How much toothpaste do I squeeze each time? Or; How long do I brush